It seems fitting that during Thanksgiving week, I should write about the power of saying “thank you” in addition to the fact that it’s been something on my mind for a while. It seems in this busy world, we often forget to take time out and thank the people that mean the most to us, that we appreciate, and that help us to keep on keepin’ on, both personally and professionally. Social media actually provides us a perfect avenue and opportunity to do just that.
reaction is to pick up on the negative comments and react to those. One
might even call it “doing damage control,” especially if it’s an influential
person or entity sharing negative sentiment. The problem with only focusing on
the negative is that’s only half-listening. And if that’s all you’re doing, you’re
missing a huge opportunity.
There is an immense amount of learning to be accomplished in also taking note of the positive commentary on any given topic. After all, if you want to know what people hate, why wouldn’t you also want to know what people love about the product or brand? Doesn’t knowing the pros as well as the cons paint the full picture for you? I guess I don’t need to say that my answer here is – YES!
Just as we tend to reach out to help fix the negative commentary and hopefully build good will for the brand by addressing and fixing things within our scope of influence, I’d offer that taking a moment and thanking those individuals or entities sharing positive feedback with us also builds good will for the brand. And not only that, it just makes you feel good to note the positive side of things for a change!
So, in the spirit of Thanksgiving, do me a favor and be sure to thank someone for saying something nice about you, your brand or your company this week! And if you need to know how to say thank you in multiple languages, here are over 465 ways to do so!
And thanks to you for reading my blog!